Covid 19 update on services

10/04/2020

*UPDATE* As the Lockdown continues we just wanted to let you know we are still here for you. We are currently living through worrying and uncertain times; and we wanted to let you know we will do everything we can to support you throughout this period.

We know some of our clients are in the shielded group so for you we can offer Whats app video calls to assist you with any issues you might be having.
In the event of an emergency or a repair that can’t wait a Technician can visit. We will of course practice social distancing, so please present your item in a safe accessible place and our technician will work on your chair / scooter in the van. Our team have the necessary PPE equipment and your item will be wiped down before it is returned to you.

So if you have any concerns all you need to do is call. Lockdown doesn’t mean shut down!

07/04/2020

It has come to light that the ‘on call’ mobile is not accepting voicemails, so please keep trying I will answer as soon as I can.

Alternatively you can try calling 07375064965, email: help@albionmobility.co.uk or contact us via facebook messenger.

We all hope you are safe and well.

 

24/03/2020

Based on Government orders last night we will now only complete critical emergency repairs. 

We are asking all clients to consider whether their repair is imperative at this time? Do you have a back up product that you can use until the ‘lockdown’ is over?  

Where your repair is unavoidable, we must limit contact, so we ask you to leave your product in an easily accessible safe place, so that our Technician can work on your chair without risk to either you or himself. Again, where this is not possible we ask you to consider whether the work is imperative?

If you have any questions please call 01259 272167.

Please take care.

 

19/03/2020 In light of the distancing measures we have now taken the decision to reschedule all non-urgent work, therefore in the coming days we will be rescheduling service appointments. If you do require a repair as part of the service the appointment will go ahead as planned – providing there is no risk of contamination.

Assessments for new products will be assessed on a daily basis; your Mobility Consultant will call you if the appointment needs to be rescheduled.

The showroom is now closed for the foreseeable future, if you wish to schedule an appointment please call on 01259 272167.

We will continue to confirm that clients who have appointments are well and do not show signs of the virus, any symptoms will result in the rescheduling of their appointment which will help us to avoid cross infection. Team Albion have been briefed on the symptoms of the virus and are aware of the self-isolation procedure should they become unwell; or if they come into contact with someone who is unwell.  The whole team will continue to operate good hygiene practices to avoid infection; and the field team will use gloves and sanitiser to protect the clients they visit.

From a supply line point of view we have been advised there may be some short term delays on deliveries from greater affected regions in the coming week as different Countries initiate further border restrictions. You should also be aware that couriers are also implementing restrictions which could further delay the supply of all items.

The health, safety and well being of our clients, employees and everyone’s families are the priority and we will continue to implement measures to reduce the risks of Covid19. This is an unprecedented situation which is changing hourly and we must work with the Governments advice; however we will do whatever we can to maintain a satisfactory level of service.

We thank you for your ongoing understanding and patience. We will update you if anything else changes.

Specialists in prescribing mobility aids.

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