The British Healthcare Trades Association (BHTA) is the UK’s oldest and largest healthcare association, founded in 1917.
Our members – almost 500 companies employing over 17,000 people – make or sell assistive technology products that help people live more independently. These range from wheelchairs and scooters to stairlifts, seating and positioning products, patient support surfaces, rehabilitation products, stoma and continence products, prosthetics, orthotics and augmentative communication devices for people with limited speech.
What makes us special is our Code of Practice – the only one in our sector overseen by the Trading Standards Institute (TSI). All our members sign up to the Code, demonstrating their commitment to high levels of customer care that go above and beyond their legal obligations, giving customers confidence.
Wherever you see the BHTA logo, you know you’re dealing with a company you can trust. You’ll get clear information about your rights, receive a high standard of customer service and have access to an independent complaints process.
When you’re working with a client to maintain their independence, you want to know the products and services they’re using are right for them. BHTA members follow strict guidelines on customer care and won’t sell anything that doesn’t meet customers’ needs.
When a company displayed the BHTA badge in the past it simply meant they were a member of Britain’s longest established healthcare trades association.
Now, that logo has been combined with the TSI Approved Code logo. That’s because the BHTA Code of Practice has been granted approval under the Consumer Codes Approval Scheme (CCAS), run by the Trading Standards Institute. Only BHTA member companies can display the two together. BHTA is the first trade body within the health industry to have a TSI approved code. The TSI only approves codes that have proved effective in safeguarding and promoting the interests of consumers beyond the basic requirements of the law.
To protect pre-payments or deposits paid by consumers in the event that a BHTA member is unable to meet a promise to deliver goods or services.
Not to use high-pressure selling techniques, and encourage a carer or advisor to be present during home visits.
Where cancellation rights apply or are offered, to issue a ‘cancellation card’ with all contracts, making it easier for customers to cancel within the cooling off period.
To ensure that consumers have access to a free independent redress scheme if things go wrong.
The BHTA has also ensured that independent disciplinary procedures are in place to deal with non-compliant members, including warnings and ultimately termination of membership. Consumers wanting to use a BHTA member should look for the TSI Approved Code logo on company advertising and literature.
A number of Brethren organisations that are not members have, by special arrangement on religious grounds, registered their compliance with the BHTA Code of Practice and are thus covered by the Code policing arrangements – these are:
1 – Ambucare Mobility & Nursing Equipment
2 – Felgains Care & Mobility
3 – J&P Healthcare LLP
4 – MultiCare
5 – One Rehab
6 – Yorkshire Care Equipment
See the Consumer Codes Approval Scheme section on the TSI website for further information and a list of approved trade bodies.
You can check which companies are signed up to the BHTA Code of Practice there, and on our own “Find a Member” page.
” I have nothing but admiration for the way Albion Mobility is run: courtesy, patience, care, ready humor, welcoming smiles and perceptive attention to detail” A Crispin, Fife